Under the direction of the Global Customer Service Director, the North America Customer Service Manager plans, organizes, and directs the North American Customer Service Department to ensure customers? existing and future needs are quickly recognized and fulfilled with the highest quality of service. The incumbent has close working relationships with all levels of Sales, Marketing, Manufacturing, Quality, Finance, and any other personnel concerned with customer service and satisfaction. This role has customer contact on a daily basis.
1. BS/BA Degree in Business Management and a minimum of five years experience as a Customer Service Manager in a manufacturing environment.
2. MBA highly desired.
3. SAP functional knowledge required.
4. Proficient in business systems and general computer skills.
5. Ability to work independently, demonstrate initiative, and effectively lead people.
6. Excellent organizational and communication skills. Ability to work well with internal and external customers.
7. Team player that must have ability to interact with individuals on all levels.
8. Results/goal oriented
Henkel is an equal opportunity employer
Minority / Female / Disabled / Veteran
Contact me at kimberly.hughes@rightthinginc.com to apply!
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