Looking for a candidate with a Bachelor’s degree and 5-10 years experience in quality, engineering, or problem-solving. Automotive industry experience preferred. OEM customer complaints, customer satisfaction, FMEA, control plans, root-cause analysis, corrective action, six sigma, ISO/TS16949. ASQ, SQE, SQM certification a plus.
The Quality Manager position presents an opportunity to make a measurable impact on customer satisfaction and to be instrumental in driving Henkel to the next level of effective problem solving. There is significant exposure to the most senior management of Henkel’s automotive business as well as international colleagues.
Position Responsibilities:
Lead the customer complaint process for Henkel Adhesive Technologies Automotive business which includes:
• Leading problem solving teams and coordinating problem solving tasks assigned to others in the organization.
• Drive effective containment, root cause analysis, corrective action, and verification of customer complaints.
• Communicate with customers and internal Henkel personnel regarding the status and resolution of complaints using the customer's format when required.
• Lead internal meetings regarding top issues for key customers.
• Establish, follow, and improve quality policies, procedures, instructions and methods.
• Gather and analyze complaint trend data; and take action on identified trends.
• Prepare complaint metrics for senior management and Operations management.
• Coordinate and conduct audits to follow-up on corrective actions that will ensure lasting change.
• Increase the problem solving capabilities of all employees involved in the customer complaint process.
• Lead Customer Satisfaction interview process for Henkel's automotive business.
• Provide training on use of the Customer Complaint System within SAP.
Job Requirements:
• Bachelor’s degree in technical / chemical field.
• Minimum five years experience in Quality, Engineering, or problem solving role.
• Experience responding to automotive OEM customer complaints.
• Expertise in FMEA, Control Plans, Root Cause Analysis, Corrective Action, Six Sigma, and ISO/TS16949.
• Demonstrated success in leading problem resolution teams.
• Effective interpersonal skills
• Able to negotiate and influence.
• Strong verbal and written communication skills are necessary, as well as great attention to detail.
• Experience using SAP a plus.
Henkel is an equal opportunity employer
Minority / Female / Disabled / Veteran
Contact me to apply!
will respond to qualified candidates on an as-needed basis
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