Manager, Technical Service & Quality - Mentor, OH (relocation available)

Position Summary:

Leader of Technical Service functions for Henkel Consumer Adhesives in North America. Manage Product Portfolio Maintenance (PM) programs and Technical Customer Service (TCS) Programs.

Product Portfolio Maintenance consists of company-focused activities, programs and projects to maintain current business, increase profitability and efficiency and reduce complexity.



Technical Customer Service refers to customer-facing projects, programs and activities in support of customers to maintain and grow existing business and support the development of new business. This includes, where appropriate, in-field technical support to customers and end users.



Position Responsibilities:

A key responsibility is to ensure that the essential functions required for PM and TCS are allocated adequate resources for timely completion to a standard of excellence. Programs, projects and activities should be aligned with business objectives and KPI targets.



Key duties for Product Portfolio Maintenance (PM) include:

Reformulate to meet new environmental regulations
Plant QC support
Overall manager of QC labs in LaGrange, GA and Mentor, Ohio
Provide technical support to plant operations in Mentor and LaGrange


Key duties for Technical Customer Service (TCS) include:

Standard Certification
Customer problem diagnosis and solving.
Define product field application. Provide advice on how to use products optimally.
Alliance partner certification
Support main market Quality complaints
Maintain consumer relationship tasks
Manage programs to screen alternative raw materials
Screen new raw material sources
Identify and implement cost saving opportunities through modified formulations or process optimization
Test & approve product from external vendors
Competitive product testing
Report Writing
Performance Management


Minimum Requirements:



Education

Bachelors Degree in Chemistry or Chemical Engineering.
Experience

Minimum of 10 years industrial experience in one or more of the following fields: polymer compounding, mixing, adhesives, sealants. Supervisory experience of technical professionals of three years or more.
Special skills

Strong working knowledge of Quality Systems and ISO. Proficient is the use of spreadsheets, data analysis and presentation. Understands the benefit of speed as a competitive advantage and incorporates this understanding into planning, performance reviews, setting objectives and carrying out daily activities
Certifications and licenses

Six Sigma or equivalent certification.

Contact me at kimberly.hughes@rightthinginc.com to apply!
Will respond to qualified candidate on an as-needed basis.