Field Service Representative - Rockford, IL (Madison, WI, Milwaukee, WI, northern IL territory)

Looking for a candidate with a Bachelor’s degree and 2-5 years experience in technical/industrial sales support and service.

This is a position for a Field Service Representative that will spend 80-90% of the time maintaining current business across multiple product lines. The remainder of the time could be spent developing incremental sales at existing accounts or supporting startups for sales reps. This position is the first line of technical support for Henkel at existing customers.

The ideal candidate would be able to handle the majority of issues at the customer including technical and administrative.


Position Responsibilities

Maintain a presence and relationship with current customers.
Conduct routine service calls in which a service report would be generated for customer quality documentation.
Coordinate resolution of product substitutions, technical issues, invoicing details when needed, etc.
Put together a proactive schedule of routine coverage for various accounts as well as being the first line of defense in case of issues at the customer.


Who we are looking for

Bachelors degree in Engineering/Chemistry or other related fields.
At least 3 years experience in a chemical materials industry supporting the application of your products at the end user.
Must have excellent communication skills and proficient in the use of programs including Office applications and Lotus Notes.

Henkel is an equal opportunity employer

Contact me to apply:
Will respond to qualified candidates on an as-needed basis.